REIMSTORE.COM

GENERAL TERMS OF USE

WELCOME TO REIMSTORE.COM (HEREINAFTER THE “WEBSITE”). THE ACCESS AND USE OF THE WEBSITE ARE ACTIVITIES REGULATED BY THESE GENERAL CONDITIONS OF USE. THE ACCESS AND USE OF THIS WEBSITE, AS WELL AS THE PURCHASE OF PRODUCTS, IMPLY THAT YOU READ, UNDERSTAND AND ACCEPT THESE GENERAL CONDITIONS OF USE, AND GENERAL TERMS AND CONDITIONS OF SALE.

THESE GENERAL CONDITIONS OF USE ARE REGULATED BY ESTONIAN LAW.

THIS WEBSITE IS MANAGED AND MAINTAINED BY TRINACRIA OU (HEREINAFTER REFERRED TO AS THE “SELLER” OR “TRINACRIA”), A COMPANY INCORPORATED UNDER ESTONIAN LAW WITH REGISTERED OFFICE IN TALLINN, VESIVÄRAVA 7, 10126, ESTONIA, VAT NO. EE102040078 AND REGISTRATION NUMBER 14237728.

THE WEBSITE REIMSTORE.COM SELLS PRODUCTS (HEREINAFTER REFERRED TO AS THE “PRODUCTS”) OWNED BY TRINACRIA OU OR TO AUTHORS WHO GRANT US THE LICENSE FOR SALE AND USE OF THEIR PRODUCTS.

THE GENERAL CONDITIONS APPLY TO THE LEGAL RELATIONSHIPS THAT ARISE BETWEEN THE CUSTOMER (HEREINAFTER REFERRED TO AS THE “CUSTOMER”) AND TRINACRIA AS THE OWNER OF THE SHOPPING ENVIRONMENT LOCATED ON THE WEBSITE REIMSTORE.COM (THE WEBSITE) WHEN PRODUCTS ARE BOUGHT FROM THE WEBSITE. IN ADDITION TO THESE CONDITIONS, THE LEGAL RELATIONSHIPS THAT ARISE WHEN PRODUCTS ARE BOUGHT FROM THE WEBSITE ARE ALSO REGULATED BY THE LEGISLATION OF THE REPUBLIC OF ESTONIA.

SELLER CAN AT ANY TIME AMEND OR SIMPLY UPDATE THESE GENERAL CONDITIONS OF USE, IN FULL OR IN PART. THE CHANGES AND UPDATES OF THE GENERAL CONDITIONS OF USE WILL BE NOTIFIED TO THE USERS IN THE HOMEPAGE OF THE WEBSITE AS SOON AS THEY BECOME APPLICABLE, AND THEY WILL BE BINDING ONCE PUBLISHED ON THE WEBSITE, IN THIS SECTION. SHOULD YOU NOT AGREE WITH THE GENERAL CONDITIONS OF USE OF THE WEBSITE, IN FULL OR IN PART, PLEASE REFRAIN FROM USING OUR WEBSITE.

ACCESSING AND USING THE WEBSITE (INCLUDING THE VISUALIZATION OF THE WEB PAGES) COMMUNICATING WITH SELLER, DOWNLOADING INFORMATION ON PRODUCTS AND PURCHASING PRODUCTS ON THE WEBSITE, CONSTITUTE ACTIVITIES CARRIED OUT BY OUR USERS, EXCLUSIVELY FOR PERSONAL PURPOSES AND NOT RELATED TO ANY COMMERCIAL, ENTERPRENEURIAL AND PROFESSIONAL ACTIVITY. BY ACCESSING THE WEBSITE, YOU WILL BE THE ONLY ONE LIABLE FOR THE USE OF THE WEBSITE AND ITS CONTENTS. SELLER CANNOT BE DEEMED LIABLE FOR THE USE OF THE WEBSITE AND ITS CONTENTS BY ANY THIRD PARTY WHICH IS NOT COMPLIANT WITH APPLICABLE LAWS, EXCEPT FOR SELLER´S LIABILITY FOR FRAUD AND SERIOUS FAULT. IN PARTICULAR, THE CUSTOMER IS THE ONLY PERSON LIABLE FOR PROVIDING WRONG OR FALSE INFORMATION AND DATA TO THIRD PARTIES, AND FOR THE IMPROPER USE OF SAID DATA.

SELLER AND CUSTOMER SHALL BE LIABLE TO EACH OTHER FOR THE DAMAGE CAUSED BY VIOLATING THESE TERMS OF USE IN THE CASES AND TO THE EXTENT PROVIDED BY THE LEGISLATION VALID IN THE REPUBLIC OF ESTONIA.

SELLER SHALL NOT BE LIABLE FOR DAMAGES TO THE COMPUTER SYSTEMS OR LOSSES OF DATA DUE TO DOWNLOADING OPERATIONS SINCE THE USER SURFS SELLER’S WEBSITE AT HIS OWN RISK. SELLER DECLINES ANY LIABILITY FOR POSSIBLE DAMAGES DUE TO THE IMPOSSIBILITY TO ACCESS THE SERVICES OFFERED ON THE WEBSITE OR POSSIBLE DAMAGES CAUSED BY VIRUSES, CORRUPTED FILES, ERRORS, OMISSIONS, SERVICE INTERRUPTIONS, DELETIONS OF CONTENTS, PROBLEMS RELATED TO THE NETWORK, PROVIDERS OR TELEPHONE AND/OR TELECOMMUNICATION CONNECTIONS, NON-AUTHORIZED ACCESSES, DATA ALTERATIONS, LACK AND/OR FAULTY OPERATION OF THE USER’S ELECTRONIC DEVICES.

THE USER IS LIABLE FOR THE PRESERVATION AND USE HIS/HER PERSONAL INFORMATION PROPERLY, INCLUDING THE LOGIN INFORMATION THAT ALLOWS TO ACCESS RESERVED SERVICES, AND FOR ANY DETRIMENTAL CONSEQUENCE OR PREJUDICE DERIVED TO SELLER OR THIRD PARTIES DUE TO IMPROPER USE, LOSS, OR STEALING OF SAID INFORMATION.

INTELLECTUAL PROPERTY RIGHTS

ALL COPYRIGHT, REGISTERED TRADEMARKS AND OTHER INTELLECTUAL PROPERTY RIGHTS ON ALL MATERIALS OR CONTENTS PROVIDED AS PART OF THE WEBSITE BELONG TO SELLER AT ALL TIMES OR TO THOSE WHO GRANT US THE LICENSE FOR THEIR USE. YOU MAY USE SAID MATERIAL ONLY TO THE EXTENT NECESSARY TO COPY THE INFORMATION ON YOUR ORDER OR CONTACT DETAILS. 

THE REPRODUCTION OF THE WEBSITE AND ITS CONTENTS, WHETHER IN FULL OR IN PART, IS PROHIBITED IN ANY FORM, WITHOUT THE EXPLICIT WRITTEN APPROVAL OF SELLER. SELLER CLAIMS THE EXCLUSIVE RIGHT TO AUTHORIZE OR FORBID THE DIRECT OR INDIRECT, TEMPORARY OR PERMANENT REPRODUCTION, IN ANY WAY OR FORM, WHETHER IN FULL OR IN PART, OF THE WEBSITE AND ITS CONTENTS. UNLESS PRIOR SPECIFIC CONSENT IS GRANTED IN WRITING BY TRINACRIA, NO CONTENTS OF THE WEBSITE CAN BE REPRODUCED IN WHOLE OR IN PART, TRANSFERRED USING ELECTRONIC OR CONVENTIONAL MEANS, MODIFIED OR USED FOR ANY PURPOSE WHATSOEVER.

YOU AGREE TO COMPLY WITH THE COPYRIGHTS OF THE AUTHORS THAT CHOSE TO PUBLISH AND SELL THEIR WORKS ON THE WEBSITE OF THAT HAVE COLLABORATED WITH THE LATTER. MOREOVER, YOU ARE NOT AUTHORIZED UNDER ANY CIRCUMSTANCE, TO USE THE CONTENTS OF THE WEBSITE AND ANY SINGLE WORK PROTECTED BY COPYRIGHT AND ANY OTHER INTELLECTUAL PROPERTY RIGHT, IN ANY WAY OR FORM. FOR EXAMPLE, AND NOT LIMITEDLY TO, YOU CANNOT ALTER OR ANYHOW, MODIFY THE PROTECTED CONTENTS AND WORKS WITHOUT THE CONSENT OF SELLER AND OF THE SINGLE AUTHORS OF THE WORKS PUBLISHED ON THE WEBSITE, IF NEEDED.

THE CUSTOMER ACKNOWLEDGES THAT HE/SHE IS AWARE THAT ALL TRADEMARKS, NAMES AND OTHER DISTINCTIVE SIGNS AS WELL AS ANY NAMES, IMAGES, PHOTOGRAPHS, WRITTEN TEXT OR GRAPHICS USED ON THE WEBSITE OR RELATING TO THE PRODUCTS ARE AND REMAIN THE EXCLUSIVE PROPERTY OF TRINACRIA AND/OR ITS ASSIGNEES, WITH NO RIGHTS ARISING ON THE PART OF THE CUSTOMER IN RELATION TO THE SAME AS A RESULT OF ACCESS TO THE WEBSITE AND/OR PURCHASE OF THE PRODUCTS.

TERMS AND CONDITIONS OF SALE

1. SUBJECT MATTER AND BUSINESS POLICY

1.1. THE FOLLOWING GENERAL TERMS AND CONDITIONS OF SALE GOVERN THE SALE OF PRODUCTS (HEREAFTER THE “PRODUCTS”) MANUFACTURED BY TRINACRIA OU (HEREINAFTER REFERRED TO AS THE “SELLER” OR “TRINACRIA”), A COMPANY INCORPORATED UNDER ESTONIAN LAW WITH REGISTERED OFFICE IN TALLINN, VESIVÄRAVA 7, 10126, ESTONIA, VAT NO. EE102040078 AND REGISTRATION NUMBER 14237728, THROUGH THE E-COMMERCE WEBSITE REIMSTORE.COM (HEREAFTER THE “WEBSITE”). PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ORDERING ANY PRODUCTS. BY ORDERING ANY OF OUR PRODUCTS YOU SHALL BE BOUND TO THESE TERMS AND CONDITIONS.

1.2. THE PRODUCTS FOR SALE ON THE WEBSITE ARE DIRECTLY SOLD BY TRINACRIA.

1.3.“CUSTOMER” SHALL MEAN ANY INDIVIDUAL WHO IS ACTING FOR PURPOSES OTHER THAN HIS OR HER TRADE, BUSINESS OR PROFESSION. ONLY CUSTOMERS ARE PERMITTED TO SUBMIT ORDERS VIA THE WEBSITE. IF YOU ARE NOT A CUSTOMER, PLEASE REFRAIN FROM PURCHASING ANY PRODUCTS THROUGH THE WEBSITE.

1.4. ONLY CUSTOMERS WHO ARE OF AGE 18 OR OVER AND HAVE FULL LEGAL CAPACITY, MAY PLACE AN ORDER ON THE WEBSITE. IN PLACING AN ORDER, THE CUSTOMER DECLARES TO COMPLY WITH SUCH REQUIREMENTS.

1.5. ALL CUSTUMERS ARE WELCOME TO REGISTER AS A LOYAL CUSTOMER OF THE SELLER.

2. PRODUCT FEATURES AND AVAILABILITY

2.1. PRODUCTS ARE SOLD ACCORDING TO THEIR FEATURES DESCRIBED ON THE WEBSITE (ON EACH PRODUCT´S PAGE) AND PURSUANT TO THE GENERAL TERMS AND CONDITIONS OF SALES PUBLISHED ON THE WEBSITE AT THE TIME OF THE ORDER. SOME PRODUCTS COULD BE CUSTOM MADE OR COULD BE PERSONALIZED (HEREINAFTER “CUSTOM PRODUCTS”). CERTAIN RESTRICTIONS, (LIKE THE RIGHT TO RETURN THE CUSTOM PRODUCTS) MAY APPLY TO CUSTOM PRODUCTS.

2.2. SELLER RESERVES THE RIGHT TO AMEND ALL OR PART OF THESE GENERAL TERMS AND CONDITIONS OF SALE AT ANY MOMENT FROM TIME TO TIME AND AT ITS OWN DISCRETION, WITH PRIOR NOTICE TO VISITORS OR CUSTOMERS. ALL AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS OF SALE COME INTO FORCE FROM THE DATE ON WHICH THEY ARE PUBLISHED ON THE WEBSITE, AND WILL ONLY APPLY TO SALES CONCLUDED FROM THAT DATE ONWARDS.

2.3. PRICES, PRODUCTS AND RELATIVE FEATURES MAY BE SUBJECT TO CHANGES WITHOUT PRIOR NOTICE. CUSTOMERS ARE THEREFORE ADVISED TO CHECK THE ACTUAL PRICES BEFORE PLACING ANY ORDER.

2.4. THE PHOTOS DISPLAYED OF THE PRODUCTS IN THE WEBSITE ARE ILLUSTRATIVE AND MAY DIFFER FROM THE ACTUAL APPEARANCE OF THE PRODUCT TO A SMALL EXTENT, COLORS MAY DIFFER FROM THE ACTUAL DUE TO DIFFERENCE OF THE INTERNET BROWSERS OR MONITORS.

2.5. ALL PRICES DISPLAYED IN THE WEBSITE ARE GIVEN IN EUROS AND INCLUDE VAT.

2.6. THE AVAILABILITY OF THE PRODUCTS DISPLAYED IN THE WEBSITE IS NOT GUARANTEED DUE TO POSSIBLE TECHNICAL PROBLEMS IN THE PROGRAMMING OR WEB-SERVICES.

2.7. ALTHOUGH THE WEBSITE CAN BE ACCESSED FROM ALL OVER THE WORLD, PRODUCTS AVAILABLE ON THE WEBSITE CAN ONLY BE DELIVERED TO REGIONS AND COUNTRIES LISTED ON THE WEBSITE.

2.8. IN CASE THE PRODUCT IS OUT OF STOCK AND SELLER CANNOT EXECUTE THE ORDER, CUSTOMER SHALL BE NOTIFIED VIA E-MAIL AND MONEY FOR THE PURCHASE WILL BE REFUNDED.

3. MAKING A PURCHASE

3.1. ORDERS SUBMITTED THROUGH THE WEBSITE SHALL BE INTERPRETED AS A BINDING CONTRACT AND ARE SUBJECT TO THESE GENERAL TERMS AND CONDITIONS OF SALE AS WELL AS ALL OTHER CONDITIONS CONTAINED ON THE WEBSITE, INCLUDING THE GENERAL TERMS AND CONDITIONS OF USE AND THE PRIVACY POLICY, WHICH FORM AN INTEGRAL PART OF EACH ORDER. BY PLACING AN ORDER THE CUSTOMER UNDERTAKES TO FULLY ACCEPT IT WITHOUT RESERVATION.

3.2. BEFORE PLACING AN ORDER, CUSTOMERS WILL BE ASKED TO:

(I) CAREFULLY READ AND UNDERSTAND THESE GENERAL TERMS AND CONDITIONS OF SALE,

(II) READ AND UNDERSTAND THE NOTICE CONCERNING WITHDRAWAL RIGHTS, AND

(III) PRINT AND/OR SAVE A COPY OF THE ORDER.

CUSTOMERS WILL ALSO BE ASKED TO CONFIRM AND CORRECT ANY POSSIBLE ERRORS IN THEIR PERSONAL DATA.

3.3. IT IS POSSIBLE TO PURCHASE THOSE PRODUCTS THAT HAVE AN ‘ADD TO CART’ LINK. THE PRICE AND AVAILABILITY OF THE PRODUCTS MAY CHANGE AT ANY TIME AND WITHOUT PRIOR NOTICE. IF THE CUSTOMER HAS PLACED THEIR ORDER BEFORE THE PRICE OF THE PRODUCTS CHANGES, THE PRICE VALID AT THE TIME OF THE ORDER SHALL APPLY.

3.4. IN ORDER TO PLACE AN ORDER, THE CUSTOMER MUST COMPLETE THE ONLINE ORDER FORM ELECTRONICALLY AND FOLLOW ALL OF THE REPORTED INSTRUCTIONS. PLEASE CONFIRM YOUR ORDER BY CLICKING THE “CHECKOUT” BUTTON AND YOU WILL BE DIRECTED TO THE ORDER PLACEMENT PAGE. AFTER ENTERING THE REQUIRED DATA, PLEASE CONFIRM THAT YOU AGREE TO GENERAL CONDITIONS OF USE OF THE WEBSITE, GENERAL TERMS AND CONDITIONS OF SALE AND PRIVACY POLICY BY TICKING THE RELATIVE CHECK BOXES. AFTER ENTERING THE REQUIRED DATA, DELIVERY AND BILLING INFORMATION, A SUITABLE DELIVERY OPTION (‘SHIPPING METHOD’) YOU MAY SELECT PAYMENT OPTIONS.

3.5. IN ORDER TO CONFIRM YOUR ORDER AND TO MAKE YOUR PURCHASE, YOU HAVE TO PAY FOR YOUR PURCHASE. PLEASE BE VERY CAREFUL IN PLACING YOUR ORDER, AS THIS IS VERY CRITICAL FOR THE QUICK AND UNINTERRUPTED DELIVERY OF THE PRODUCTS ORDERED.

3.6. WHEN THE PURCHASE HAS BEEN PAID FOR, THE WEBSITE WILL SEND A CONFIRMATION TO THE CUSTOMER’S E-MAIL ADDRESS. A SALES CONTRACT IS DEEMED AS ENTERED INTO FROM THE RECEIPT OF THE AMOUNT PAYABLE ACCORDING TO THE CONFIRMATION OF THE ORDER TO THE BANK ACCOUNT OF TRINACRIA OR AFTER THE CONTRACT FOR PAYMENT BY INSTALMENTS (BANK LINK, PAYPAL ETC) HAS BEEN SIGNED. THE SELLER SHALL NOT PROCESS ORDER CONFIRMATIONS THAT HAVE NOT BEEN PAID FOR.

3.7. THE CUSTOMER IS OBLIGED TO PROVIDE NECESSARY AND CORRECT INFORMATION WHEN THE ORDER IS PLACED. THE SELLER TAKES NO RESPONSIBILITY FOR NOT BEING ABLE TO EXECUTE THE ORDER OR ANY CONSEQUENCES THAT ARISE DUE TO INCORRECT INFORMATION GIVEN BY THE CUSTOMER DURING THE PLACEMENT OF THE ORDER.

3.8. THE SELLER HAS THE RIGHT TO REFUSE TO FILL THE ORDER IF THERE IS A DOUBT THE DATA PRESENTED TO THE SELLER IS INCORRECT OR IF THE CONDUCT IS NOT IN ACCORDANCE WITH GOOD PRACTICE.

4. METHODS OF PAYMENT

4.1. THE CUSTOMER MAY CHOOSE TO PAY ONLINE VIA BANK TRANSFER, CREDIT OR DEBIT CARDS, PAYPAL OR USING OTHER AVAILABLE OPTIONS BY CLICKING ON THE CORRESPONDING PAYMENT OPTION AND BY FOLLOWING THE INSTRUCTIONS DISPLAYED.

4.2. THE PAYMENT IS CARRIED OUT OUTSIDE THE WEBSITE IN A SECURE PAYING ENVIRONMENT OF SERVICE PROVIDER. THE ENCRYPTED DATA COMMUNICATIONS LINE WITH BANKS ENSURES THE SECURITY OF THE PERSONAL DATA AND BANK ACCOUNT INFORMATION OF THE CUSTOMER. THE SELLER DOES NOT HAVE ACCESS TO THE CUSTOMER’S BANK OR CREDIT CARD INFORMATION AND ANY ACCESS TO THE RESPECTIVE ENCRYPTED DATA.

4.3. IF THE CUSTOMER SELECTS IMMEDIATE PAYMENT BY CREDIT CARD OR BY PAY PAL HE WILL BE REQUESTED TO PROVIDE THE CREDIT CARD INFORMATION VIA A SECURE SOCKET CONNECTION. BY AUTHORIZING PAYMENT THE CUSTOMER CONFIRMS THAT HE IS THE CREDIT CARD OWNER OR THE LEGITIMATE HOLDER. CREDIT CARDS ARE SUBJECT TO VALIDATION CHECKS AND AUTHORIZATION BY THE CREDIT CARD ISSUER BUT IF THE CARD ISSUER FAILS TO AUTHORIZE PAYMENT THE SELLER WILL NOT BE LIABLE FOR ANY DELAY OR NON-DELIVERY AND MAY NOT BE ABLE TO FORM A CONTRACT WITH YOU.

4.4. AFTER THE PAYMENT, THE WEBSITE WILL SEND YOU AN ORDER CONFIRMATION AND AN INVOICE.

5. PRICES, SHIPPING COSTS, CUSTOMS DUTIES AND TAXES

5.1 THE PRICE OF THE PRODUCTS IS REPORTED ON THE WEBSITE AT THE TIME THE ORDER IS PLACED BY THE CUSTOMER. ALL PRICES ARE REPORTED IN EUROS AND ARE INCLUSIVE OF VAT AND DO NOT INCLUDE SHIPPING COSTS.

5.2. THE TOTAL PRICE WILL BE INDICATED IN THE ORDER AND ALSO PROVIDED ON THE ORDER CONFIRMATION SENT VIA E-MAIL TO THE CUSTOMER.

5.3 IF THE PRODUCTS ARE TO BE DELIVERED OUTSIDE THE EUROPEAN UNION, THE TOTAL PRICE REPORTED IN THE ORDER AND IN THE ORDER CONFIRMATION, INCLUDING INDIRECT TAXES, IS NET OF ANY CUSTOMS DUTIES AND ANY OTHER TAXES. CUSTOMER HEREBY AGREES TO PAY FOR ANY APPLICABLE CUSTOM DUTIES OR OTHER COSTS, CHARGES AND LOCAL APPLICABLE TAXES, IF REQUIRED, IN ADDITION TO THE PRICE STATED IN THE ORDER AND IN THE ORDER CONFIRMATION, AS REQUIRED BY THE APPLICABLE LAWS IN FORCE IN THE COUNTRY WHERE THE PRODUCT WILL BE DELIVERED. THE CUSTOMER IS INVITED TO CHECK WITH THE RELEVANT AUTHORITIES IN HIS COUNTRY OF RESIDENCE OR DESTINATION OF PRODUCTS FOR FURTHER INFORMATION ON ANY DUTIES OR TAXES APPLICABLE IN HIS COUNTRY OF RESIDENCE OR DESTINATION OF THE PRODUCTS.

5.4 ANY UNAWARENESS BY THE CUSTOMER OF POTENTIAL COSTS, CHARGES, TAXES AND/OR DUTIES REFERRED TO IN PAR. 5.3 ABOVE, SHALL NOT CONSTITUTE GROUNDS FOR TERMINATION OF THIS CONTRACT AND SHALL UNDER NO CIRCUMSTANCES BE PAID BY THE SELLER.

6. DELIVERY AND ACCEPTANCE OF PRODUCTS

6.1 PRODUCT AVAILABILITY AND DELIVERY DATES REPORTED ON THE WEBSITE ARE MERELY INDICATIVE AND UNDER NO CIRCUMSTANCES BINDING FOR THE SELLER.

6.2 TRINACRIA SHALL MAKE ITS BEST EFFORT TO COMPLY TO THE DELIVERY DATES PROVIDED ON THE WEBSITE OR CONFIRMED ON THE ORDER CONFIRMATION. IN CASE NO DELIVERY DATE IS PROVIDED, THE SELLER SHALL DELIVER THE PRODUCTS ORDERED WITHIN THIRTY (30) DAYS FROM THE DATE OF THE ORDER CONFIRMATION.

6.3. THE PRODUCT WILL BE DELIVERED TO THE DELIVERY ADDRESS ENTERED BY THE CUSTOMER IN THEIR ORDER. THE CUSTOMER WILL BE NOTIFIED OF THE DELIVERY BY USING THE CONTACT DATA INDICATED UPON PLACING THE ORDER. PRODUCT ORDERED WILL BE TRANSPORTED IN ACCORDANCE WITH THE TERMS AND CONDITIONS OF TRANSPORT VALID AT THE MOMENT OF PLACING THE ORDER.

6.4. THE CUSTOMER IS OBLIGED TO CHECK THE CORRECTNESS OF THEIR CONTACT INFORMATION BEFORE PLACING THEIR ORDER TO AVOID DELAYS AND MISUNDERSTANDINGS WHEN THE PRODUCTS ARE DELIVERED. THE SELLER AND A COURIER COMPANY TAKE NO RESPONSIBILITY FOR DELAYS AND MISUNDERSTANDINGS UPON DELIVERY IF THE DELAY OR MISUNDERSTANDING ARISES FROM INCORRECT INFORMATION GIVEN BY THE CUSTOMER DURING THE PLACEMENT OF THE ORDER.

6.5. IF THE ORDER CANNOT BE PROCESSED BY THE SELLER DUE TO PRODUCT UNAVAILABILITY, THE SELLER SHALL NOTIFY THE CUSTOMER IN WRITING AND REFUND ANY AMOUNTS PAID PURSUANT TO PAR. 2.8.

6.6. FROM OUR EU WEBSITE WE SHIP TO EUROPEAN UNION COUNTRIES. ADDITIONAL SHIPMENT CHARGES MAY APPLY IF YOU CHOOSE DELIVERY TO OTHER COUNTRIES OR A REMOTE AREA IN TERMS OF THE DELIVERY SERVICE (DHL OR TNT REMOTE AREA). IN SOME COUNTRIES, INTERNATIONAL ORDERS MAY BE SUBJECT TO ADDITIONAL TAXES ON IMPORTED PRODUCT, WHICH WILL INCREASE THE COST OF DELIVERY. OUR SHIPPING COSTS DO NOT INCLUDE ANY IMPORT TAXES, FEES, DUTIES, OR REGISTRATION FEES, AND WE SHALL NOT BE RESPONSIBLE FOR SUCH CHARGES IN ANY CASE.

6.7. THE PRODUCTS ORDERED BY THE CUSTOMER SHALL BE DELIVERED ACCORDING TO THE METHOD CHOSEN FROM THOSE AVAILABLE AND LISTED ON THE WEBSITE AT THE TIME THE ORDER IS PLACED. THE CUSTOMER UNDERTAKES TO PROMPTLY CHECK THAT THE DELIVERY IS CORRECT AND INCLUDES ALL AND ONLY THE PURCHASED PRODUCTS, AND TO NOTIFY THE SELLER IMMEDIATELY, OF ANY FAULTY PRODUCTS RECEIVED OR ANY DISCREPANCY BETWEEN THE ORDER AND THE PRODUCT RECEIVED, FOLLOWING THE PROCEDURE REFERRED TO IN THESE TERMS AND CONDITIONS OF SALE; FAILURE TO DO SO WILL INFER THAT THE PRODUCTS SHALL BE DEEMED AS ACCEPTED.

6.8. IN THE CASE THAT THE PACKAGING OR BOXING OF THE PRODUCTS ORDERED BY THE CUSTOMER REACHES ITS DESTINATION VISIBLY DAMAGED, THE CUSTOMER IS INVITED TO REFUSE TO ACCEPT THE DELIVERY FROM THE CARRIER/COURIER AND/OR IMMEDIATELY INFORM THE SELLER THEREOF BY SENDING AN E-MAIL TO PRODUCT@REIMSTORE.COM OR ACCEPT THE DELIVERY “WITH RIGHTS RESERVED”.

6.9. IF COURIER CAN NOT REACH CUSTOMER, ORDER IS TAKEN TO POST OFFICE. THE PRODUCT IS KEPT AT THE POST OFFICE FOR THE PERIOD SPECIFIED BY POST SERVICE OF COUNTRY OF DESTINATION. IF THE CUSTOMER DOES NOT COLLECT THE PRODUCT WITHIN THE TERM SPECIFIED, THEY ARE OBLIGED TO COMPENSATE THE COSTS OF REPEATED SHIPPING. IT SHALL BE DEEMED THAT THE CUSTOMER HAS VIOLATED THE SALES CONTRACT AND THEY DO NOT WANT THE PRODUCTS. THE SELLER HAS THE RIGHT TO UNILATERALLY WITHDRAW FROM THE SALES CONTRACT AND REQUEST COMPENSATION FOR THE DAMAGE (E.G. COSTS OF STORAGE OF THE PRODUCT) AND SETTLE THE DAMAGE INCURRED BY THE SELLER BY THE AMOUNT OF MONEY PREPAID BY THE CUSTOMER.

 

7. RIGHT OF WITHDRAWAL

7.1. THE CUSTOMER SHALL HAVE THE RIGHT TO WITHDRAW FROM ANY CONTRACT CONCLUDED PURSUANT TO THESE GENERAL TERMS AND CONDITIONS OF SALE, WITHOUT PROVIDING A REASON AND/OR INCURRING IN ANY PENALTY, WITHIN 14 (FOURTEEN) DAYS FROM THE DAY ON WHICH THE PRODUCT IS DELIVERED.

7.2. IN ORDER TO EXERCISE THE RIGHT OF WITHDRAWAL, THE CUSTOMER MUST NOTIFY THE SELLER OF THEIR DECISION TO WITHDRAW FROM THE SALES CONTRACT IN A WRITTEN APPLICATION AND SEND IT BY E-MAIL PRODUCT@REIMSTORE.COM

7.3. THE CUSTOMER HAS NO RIGHT TO WITHDRAW FROM THE SALES CONTRACT IF THE PRODUCTS DELIVERED TO THE CUSTOMER IN PACKAGING ARE NOT SUITABLE FOR RETURNING DUE TO HEALTH PROTECTION OR HYGIENE REASONS AND WERE OPENED OR USED OR CLEANED AFTER DELIVERY IN A MANNER NOT IN COMPLIANCE WITH THE INSTRUCTIONS/WARNINGS PROVIDED BY THE SELLER, IN THE INSTRUCTION BOOKLET, TAGS, OR LABELS.

7.4. THE CUSTOMER MUST RETURN THE PRODUCTS TO THE SELLER WITHOUT DELAY, BUT NO LATER THAN 14 DAYS AFTER THEY NOTIFIED SELLER OF THEIR WITHDRAWAL FROM THE SALES CONTRACT. THE DEADLINE IS CONSIDERED MET IF THE CUSTOMER SENDS BACK THE PRODUCT BEFORE THE PERIOD OF 14 DAYS HAS EXPIRED. WHEN RETURN WILL ARRIVE AT THE RETURN ADDRESS OF TRINACRIA, A CONFIRMATION TO THE CUSTOMER’S E-MAIL ADDRESS WILL BE SENT ABOUT HAVING RECEIVED THE PRODUCT.

7.5. UPON WITHDRAWAL FROM THE SALES CONTRACT, THE SELLER SHALL REFUND THE PURCHASE PRICE OF THE PRODUCT WITHIN 14 DAYS AS OF THE TIMELY ARRIVAL OF THE PRODUCT AT THE RETURN ADDRESS OF TRINACRIA. THE SELLER HAS THE RIGHT TO REFUSE TO PROVIDE ANY REFUNDS UNTIL THE SELLER HAS RECEIVED THE PRODUCTS BEING THE OBJECT OF THE SALES CONTRACT. TRINACRIA WILL REFUND THE AFOREMENTIONED SUMS USING THE SAME PAYMENT METHOD THAT THE CUSTOMER USED TO MAKE THE PAYMENT OR VIA BANK TRANSFER. THE CUSTOMER WILL BE RESPONSIBLE FOR SENDING THE SELLER THE CORRECT BANK DETAILS FOR THE LATTER TO BE ABLE TO TRANSFER THE REFUND.

7.6. THE SELLER WILL NOT COVER THE DELIVERY COSTS OF RETURNS. IN THE CASE OF REFUNDING THE PURCHASE PRICE, THE SELLER WILL NOT COMPENSATE THE COST OF TRANSPORT SERVICE RELATED TO THIS PURCHASE. ALL RETURNS MUST BE SENT TO ADDRESS: CARRER VENDA DE CAS SERRES 18, 07814 IBIZA, SPAIN

7.7. IF THE CUSTOMER WANTS TO AVOID COMPENSATING FOR THE DECREASE IN THE VALUE OF THE PRODUCTS, THE PRODUCTS MUST BE USED AND TRIED IN THE MANNER AS IT CAN BE DONE IN AN ORDINARY STORE AND THE PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND IN THEIR ENTIRETY (ALL OF THE ITEMS INCLUDED IN THE PRODUCT PACKAGING MUST BE PRESENT ALONG WITH ANY GIFTS RELATED TO THE SALES CONTRACT). THE PRODUCT THAT IS TO BE RETURNED CANNOT BE DAMAGED OR HAVE SIGNS OF HAVING BEEN WORN (FOR INSTANCE SHOWING SIGNS OF WEAR, ABRASION, NICKS, SCRATCHES, DEFORMATION, ETC.), IT MUST BE IN ITS ORIGINAL PACKAGING AND ALL ORIGINAL TAGS MUST BE ATTACHED TO THE PRODUCT. IF THE CUSTOMER USES THE PRODUCTS MORE THAN IT IS NECESSARY IN ORDER TO ASCERTAIN THE NATURE, QUALITY AND FUNCTIONING OF THE PRODUCTS OR DOES NOT RETURN THE PRODUCT IN THEIR ORIGINAL PACKAGING AND IN THEIR INITIAL FULL SET, THE CUSTOMER IS RESPONSIBLE FOR THE DECREASE IN THE VALUE OF THE PRODUCTS. TRINACRIA HAS THE RIGHT TO SUBMIT CLAIMS ARISING FROM THE DECREASE IN THE VALUE OF THE PRODUCTS AGAINST THE CUSTOMER NO LATER THAN WITHIN TWO WEEKS/14 DAYS OF RECEIVING THE RETURNED PRODUCT AND DEDUCT THIS AMOUNT FROM THE PURCHASE PRICE SUBJECT TO PAYMENT. IF THE CUSTOMER DOES NOT AGREE TO THE DECREASE IN THE VALUE AS INDICATED BY THE SELLER, THE CUSTOMER HAS THE RIGHT TO ADDRESS AN INDEPENDENT EXPERT IN ORDER TO ESTABLISH IT.

8. CANCELLATION OF THE SALES CONTRACT AND/OR ORDER

8.1. YOU ARE ENTITLED TO CANCEL YOUR ORDER WITHOUT ANY EXTRA COSTS AFTER HAVING PAID FOR IT, BUT BEFORE THE SHIPPING OF THE PRODUCTS. IN ORDER TO CANCEL THE SALES CONTRACT/ORDER, PLEASE SEND A CORRESPONDING NOTICE BY E-MAIL TO PRODUCT@REIMSTORE.COM. WE WILL SEND YOU A CONFIRMATION ON THE CANCELLATION OF THE SALES CONTRACT. IF YOU CANCEL YOUR ORDER BEFORE IT HAS BEEN SHIPPED, ALL PAYMENTS MADE UNDER THIS ORDER WILL BE REFUNDED TO YOU IN FULL. THE MONEY WILL BE RETURNED USING THE SAME PAYMENT METHOD THAT WAS USED FOR THE PURCHASE.

8.2. IF YOU CANCEL YOUR ORDER AFTER IT HAS BEEN SHIPPED, IT IS YOUR RESPONSIBILITY TO RETURN THE PRODUCT TO THE RETURN ADDRESS OF TRINACRIA POINTED OUT IN PAR 7.6. IF YOU CANCEL YOUR ORDER AFTER IT HAS BEEN SHIPPED, WE WILL REFUND ALL PAYMENTS YOU MADE AT THE TIME OF ORDERING, EXCEPT THE COST OF DELIVERY. THE MONEY WILL BE RETURNED USING THE SAME PAYMENT METHOD THAT WAS USED FOR THE PURCHASE. THE REFUND MAY BE POSTPONED UNTIL WE HAVE RECEIVED THE PRODUCT BACK.

9. WARRANTY, LIABILITY AND DISPUTE RESOLUTION

9.1. THE CONDITIONS FORESEEN BY EC DIRECTIVE 85/374/CEE ARE APPLICABLE TO ANY DAMAGES CAUSED BY DEFECTIVE PRODUCTS. THE SELLER, IN ITS CAPACITY AS DISTRIBUTOR OF THE PRODUCTS ON THE WEBSITE DISCLAIMS ALL LIABILITY, WITHOUT EXCLUSIONS AND/OR EXCEPTIONS, AND SHALL REFER THE CUSTOMER TO THE MANUFACTURER OF THE PRODUCT CONCERNED.

9.2. PURSUANT TO SUBSECTION 2 (218) OF THE LAW OF OBLIGATIONS ACT AND IN ACCORDANCE WITH EUROPEAN DIRECTIVE NO. 44/99/CE, THE SELLER GUARANTEES THE CUSTOMER THAT THE PRODUCTS ARE WITHOUT DESIGN OR MATERIAL DEFECTS, AND A TWO-YEAR TERM FOR RAISING CLAIMS FROM THE DATE OF DELIVERY APPLIES TO THE NON-CONFORMING (DEFECTIVE) PRODUCTS. THE CUSTOMER IS REQUIRED TO REPORT ANY MATERIAL DEFECTS AND NON-CONFORMITIES OF THE PRODUCTS WITHIN AND NO LATER THAN 1 (ONE) MONTH FROM THE DATE OF THEIR DISCOVERY; FAILURE TO DO SO WILL INVALIDATE THIS GUARANTEE.

9.3. PURSUANT TO SUBSECTION 1 (222) OF THE LAW OF OBLIGATIONS ACT, THE CUSTOMER HAS THE RIGHT TO DEMAND THE REPAIR OF THE PRODUCT OR DELIVERY OF A REPLACEMENT PRODUCT IF IT DOES NOT CONFORM TO THE CONTRACT. IF THE PRODUCT DOES NOT CONFORM TO THE CONTRACT, THE SELLER SHALL COVER ALL THE COSTS RELATED TO REPAIRING OR REPLACING THE PRODUCT, ABOVE ALL TRANSPORTATION, SHIPPING, WORK, TRAVEL AND MATERIAL COSTS.

9.4. THE SELLER TAKES NO RESPONSIBILITY FOR DAMAGES ARISING FROM THE ABNORMAL USE OF THE PRODUCTS OR FOR DELAYS IF THEY ARE DUE TO CIRCUMSTANCES THE SELLER COULD NOT AFFECT AND/OR ARE CONDITIONED BY FORCE MAJEURE.

9.5. THE CUSTOMER HAS TO KEEP THE PURCHASE DOCUMENTS (INVOICE, CONTRACT, ETC.) THAT VERIFY THE PURCHASE OF THE PRODUCT FROM THE SELLER’S WEBSITE FOR THE RESOLUTION OF POSSIBLE LATER PROBLEMS. THE SELLER HAS THE RIGHT NOT TO RESOLVE THE PROBLEM IF A PURCHASE DOCUMENT IS MISSING.

9.6 THE CUSTOMER IS ENTITLED TO SUBMIT COMPLAINTS CONCERNING THE PRODUCT PURCHASED FROM THE WEBSITE. A COMPLAINT HAS TO BE FILED ALONG WITH THE DEFECTIVE PRODUCT. DEFECTS OF THE PRODUCT SHALL BE RESOLVED OR PRODUCT EXCHANGED ACCORDING TO TRINACRIA PRODUCT RETURN AND REFUND POLICY, WHICH IS AN INTEGRAL PART OF THE GENERAL CONDITIONS OF USE OF THE WEBSITE AND GENERAL TERMS AND CONDITIONS OF SALE, AND WHICH THE CUSTOMER HAS APPROVED BEFORE ENTERING INTO THE SALES CONTRACT.

9.7. ANY DISPUTES BETWEEN THE CUSTOMER AND THE SELLER SHALL BE SOLVED BY NEGOTIATIONS. IF AN AGREEMENT IS NOT REACHED, THE CUSTOMER IS ENTITLED TO ADDRESS TO A COMPETENT SUPERVISORY AUTHORITY, WHICH IS THE ESTONIAN CONSUMER PROTECTION BOARD AT PRONKSI 12, 10117 TALLINN, E-MAIL INFO@TARBIJAKAITSEAMET.EE. IN ORDER TO RESOLVE DISPUTES, THE CUSTOMER MAY ADDRESS THE CUSTOMER CLAIMS COMMISSION AUTHORIZED TO RESOLVE DISPUTES ARISING FROM CONTRACTS ENTERED INTO BETWEEN THE CUSTOMER AND THE SELLER THAT THE PARTIES HAVE FAILED TO RESOLVE BY WAY OF NEGOTIATIONS. FURTHER INFORMATION ON THE RESOLUTION OF COMPLAINTS IS AVAILABLE AT HTTP://EC.EUROPA.EU/CONSUMERS/ODR/ .

9.8. THE ASSIGNED EXCLUSIVE JURISDICTION FOR ALL DISPUTES ARISING IN CONNECTION WITH THE APPLICATION OR INTERPRETATION OF THESE GENERAL CONDITIONS OF USE OF THE WEBSITE AND GENERAL TERMS AND CONDITIONS OF SALE IS THE COURT OF RESIDENCE OF THE SELLER - THE HARJU COUNTY COURT OF ESTONIA.

9.10. INFORMATION REGARDING ONLINE DISPUTE RESOLUTION PURSUANT TO ART. 14 PARA. 1 OF THE ODR (ONLINE DISPUTE RESOLUTION REGULATION): THE EUROPEAN COMMISSION GIVES CONSUMERS THE OPPORTUNITY TO RESOLVE ONLINE DISPUTES PURSUANT TO ART. 14 PARA. 1 OF THE ODR ON ONE OF THEIR PLATFORMS. THE PLATFORM (HTTP://EC.EUROPA.EU/CONSUMERS/ODR) SERVES AS A SITE WHERE CONSUMERS CAN TRY TO REACH OUT-OF-COURT SETTLEMENTS OF DISPUTES ARISING FROM ONLINE PURCHASES AND CONTRACTS FOR SERVICES.

10. PRODUCT RETURN AND REFUND POLICY

10.1. BEFORE RETURNING THE PRODUCT PLEASE CONTACT TRINACRIA CUSTOMER SERVICE TO OBTAIN A “RETURN NUMBER”. THIS WILL HELP US TRACK THE RETURN OF PRODUCT AND MAKE A PROPER REPLACEMENT OR ISSUE REFUND.

10.2. YOU CAN CANCEL YOUR ORDER WITHIN 14 DAYS AFTER RECEIPT OF PRODUCT. IN THIS CASE, YOU MUST NOTIFY US ABOUT THIS DECISION, CLEARLY EXPRESSING THE DESIRE TO CANCEL THE ORDER VIA EMAIL (E-MAIL: PRODUCT@REIMSTORE.COM). PLEASE MENTION YOUR ORDER NUMBER.
YOU MUST SEND OR HAND OVER TO US THE RETURNABLE ITEM WITHOUT UNDUE DELAY, NO LATER THAN 14 DAYS AFTER THE NOTICE OF CANCELLATION. YOU WILL MEET THE RETURN DEADLINE IF THE SHIPPING ITSELF TAKES PLACE WITHIN 14 DAYS AFTER YOU INFORMED US ABOUT THE CANCELLATION.
10.3. ALL RETURNABLE PRODUCTS MUST BE UNUSED, UNDAMAGED, AND MUST BE IN RESELLABLE CONDITION. RETURNABLE PRODUCTS MUST BE IN ORIGINAL PACKAGING, WITH ALL ITS CONTENTS. ALL RETURNABLE PRODUCTS WILL BE CHECKED BEFORE BEING REPLACED OR REFUNDED.
PLEASE TAKE CARE OF THE SAFETY OF RETURNABLE PRODUCTS, BECAUSE WE HAVE THE RIGHT TO DEDUCT FROM THE REFUND AN AMOUNT OF EVALUATED POSSIBLE DAMAGE CAUSED TO THE PRODUCT BECAUSE OF IMPROPER TREATMENT.

10.4. IF THE PRODUCT IS DEFECTIVE OR FAULTY, WE ARE HAPPY TO REPLACE IT, PROVIDED THERE IS ANY IN STOCK, OR ISSUE A REFUND. WE SHALL ARRANGE A DELIVERY OF FAULTY PRODUCTS TO OUR RETURN ADDRESS. ALL RETURNABLE PRODUCTS WILL BE CHECKED BEFORE BEING REPLACED OR REFUNDED.

10.5. IN THE CASE OF RETURN OF FAULTY PRODUCTS ALL PAYMENTS UNDER THE ORDER WILL BE REFUNDED IN FULL, INCLUDING THE COST OF DELIVERY OF THE PRODUCTS TO OUR RETURN ADDRESS.
THE MONEY WILL BE RETURNED USING THE SAME PAYMENT METHOD THAT WAS USED FOR THE PURCHASE.

10.6. CUSTOMER SERVICE: THE E-MAIL ADDRESS OF THE CUSTOMER SUPPORT IS INFO@REIMSTORE.COM. CUSTOMER SUPPORT IS ENGLISH SPEAKING.

10.7. CUSTOMERS CAN PRESENT THEIR CLAIMS IN RELATION TO THE PURCHASED GOODS IF THE PRODUCT IS DEFECTIVE OR FAULTY DURING TWO YEARS STARTING FROM THE DATE THE PRODUCT HAS BEEN DELIVERED.

10.8. DURING THE RECLAMATION PERIOD THE CONSUMER CAN DEMAND A FREE REPAIR OF DEFECTIVE GOODS. SHOULD THE MALFUNCTION BE CAUSED BY MANUFACTURER'S FAULT, THE COST OF ALL MANUFACTURING DEFECTS AS WELL AS WORK TIME AND TRANSPORTATION COSTS ARE COVERED. 

10.9. CLAIMS CAN ONLY BE PRESENTED BASED ON THE ORIGINAL DOCUMENT CERTIFYING THE PURCHASE.

10.10. THE RIGHT TO PRESENT CLAIMS DOES NOT APPLY TO PRODUCTS THAT HAVE BEEN USED IMPROPERLY.

10.11. THE RIGHT TO PRESENT CLAIMS DOES NOT APPLY TO DAMAGE CAUSED DURING TRANSPORTATION AFTER THE PRODUCTS HAVE BEEN HANDED OVER TO THE CUSTOMER.

10.12. DURING THE RECLAMATION PERIOD TRINACRIA DOES NOT PROVIDE FREE REPAIR SERVICES OR REPLACEMENT OF THE PRODUCT, SHOULD THE PRODUCT DEFECT BE CAUSED BY:

- NATURAL WEAR AND TEAR;

- IMPROPER USE OR MAINTENANCE;

- DAMAGED, REPLACED OR REMOVED LABEL ON THE PRODUCT;

- THE PRODUCT IS DEFECTED DUE TO THE OWNER'S FAULT AS A RESULT OF IMPROPER USE, FAILURE TO FOLLOW THE MANUAL, NEGLIGENT TREATMENT OR CARE.

10.13. TRINACRIA DETERMINES THE LIABILITY BASED ON THE EXAMINATION CARRIED OUT BY AN AUTHORIZED REPRESENTATIVE OF THE MANUFACTURER. IF THE EXAMINATION REVEALS THAT THE DEFECT WAS CAUSED BY THE ABOVEMENTIONED FACTORS, AND THE ITEM MUST BE REPAIRED OR REPLACED, THE CUSTOMER CAN ORDER A BILLABLE REPAIR.

10.14. DEFECTATION FEE IS TO BE PAID FOR EXAMINATION OF THE PRODUCT IF THE SELLER IS NOT LIABLE FOR THE DEFECT. THE CUSTOMER ALSO PAYS THE DEFECTATION FEE, SHOULD NO DEFECT BE DETECTED DURING EXAMINATION OF THE PRODUCT.

10.15. SHOULD THE CUSTOMER NOT AGREE WITH THE SELLER´S STANDPOINT, THE CUSTOMER MUST CONFIRM THAT:

  • THE DEFECT IS PRESENT (BASED ON EVALUATION BY AUTHORIZED EXPERT);
  • THE DEFECT OR ITS CAUSE WAS PRESENT AT THE TIME OF DELIVERY;
  • TRINACRIA IS RESPONSIBLE FOR THE DEFECT.

10.16. IN ORDER TO PRESENT YOUR CLAIM, PLEASE SEND A WITHDRAWAL APPLICATION IN FREE FORM TO THE CUSTOMER SERVICE E-MAIL INFO@REIMSTORE.COM.

10.17. PLEASE TAKE CARE OF THE SAFETY OF RETURNABLE PRODUCTS, BECAUSE WE HAVE THE RIGHT TO DEDUCT FROM THE REFUND AN AMOUNT OF EVALUATED POSSIBLE DAMAGE CAUSED TO THE PRODUCT BECAUSE OF IMPROPER TREATMENT.

11. PRIVACY POLICY

11.1. PLEASE READ OUR PRIVACY POLICY CAREFULLY, AS IT APPLIES EVERY TIME A USER BROWSES THE PAGES OF THE WEBSITE REIMSTORE.COM, REGARDLESS OF WHETHER JUST VISITING OR TAKING ADVANTAGE OF THE SERVICES PROPOSED AND/OR PURCHASING ANY OF THE DISPLAYED PRODUCTS. THESE GUIDELINES SHALL BE REGARDED AS AN INTEGRAL PART OF THE GENERAL CONDITIONS OF USE OF THE WEBSITE AND GENERAL TERMS AND CONDITIONS OF SALE AS THEY PROVIDE INFORMATION ON PRIVACY AND THE SECURITY SYSTEMS ADOPTED BY THE WEBSITE.

11.2. THE HOLDER OF THE DATA COLLECTED THROUGH THIS WEBSITE IS TRINACRIA, WHO HAS TAKEN THE OBLIGATION TO PROTECT PRIVACY OF THEIR CUSTOMERS AND USERS. THEREFORE, WE HAVE PREPARED THESE PRIVACY POLICY PRINCIPLES, WHICH GOVERN THE COLLECTION, USE, DISCLOSURE, TRANSMISSION AND STORAGE OF CUSTOMER DATA. OUR OPERATIONS ON THE INTERNET COMPLY WITH ALL RELEVANT PRACTICES, AS WELL AS RESPECTIVE EU LEGISLATION AND LAWS OF THE REPUBLIC OF ESTONIA. WE MAKE SURE THAT OUR ACTIVITIES CONFORM WITH ALL CORRESPONDING LEGISLATION OF THE EUROPEAN UNION AND THE REPUBLIC OF ESTONIA.

11.3. BY AGREEING WITH THE TERMS AND CONDITIONS OF THE PRIVACY POLICY THE CUSTOMER GIVES TRINACRIA THEIR CONSENT FOR AUTOMATED PROCESSING OF THEIR DATA. YOU MAY REVOKE YOUR CONSENT AT ANY TIME ON OUR WEBSITE, OR BY SENDING US A REQUEST IN A WRITTEN FORMAT. SUCH REQUESTS AND CONSENTS DO NOT HAVE RETROACTIVE EFFECT.

11.4. THE SELLER COLLECTS AND STORES THE CONTACT INFORMATION AND INFORMATION ABOUT THE PURCHASES ENTERED BY THE CUSTOMER DURING PURCHASES. THIS INFORMATION IS HANDLED AS CONFIDENTIAL AND IS PROCESSED IN ACCORDANCE WITH THE PERSONAL DATA PROTECTION ACT. PERSONAL DATA MEANS ANY DATA THAT CAN BE DIRECTLY OR INDIRECTLY ASSOCIATED WITH YOU AS AN INDIVIDUAL, WHICH IS COLLECTED AND PROCESSED BY TRINACRIA IN ORDER TO FULFILL CONTRACTS CONCLUDED WITH NATURAL PERSONS, TO CONTACT THEM, AND PERFORM OBLIGATIONS PURSUANT TO LAW.

11.5. TO ENSURE BETTER CUSTOMER SERVICE, THE SELLER MAY DISCLOSE INFORMATION ABOUT INDIVIDUAL USERS TO A THIRD PARTY WHO PROVIDES SERVICES TO THE SELLER AND IS CONTRACTUALLY BOUND TO KEEPING ANY SHARED INFORMATION CONFIDENTIAL. SUCH THIRD PARTY MAY BE, FOR INSTANCE, OUR PARTNER WHOSE DUTY IS TO DELIVER PRODUCT SOLD IN OUR WEBSITE. ACCESS TO PERSONAL DATA IS GRANTED TO THE EMPLOYEES OF TRINACRIA WHO CAN EXAMINE THE PERSONAL DATA IN ORDER TO RESOLVE TECHNICAL ISSUES WHICH ARE RELATED TO THE USE OF THE ONLINE STORE AND TO PROVIDE A CUSTOMER SUPPORT SERVICE.

PLEASE NOTE THAT WE DO NOT COLLECT OR STORE ANY CREDIT/DEBIT CARD INFORMATION.

11.6. TRINACRIA ALSO COLLECTS NON-PERSONAL DATA, I.E. DATA THAT CANNOT BE DIRECTLY LINKED TO A PARTICULAR INDIVIDUAL (GENDER, AGE, LANGUAGE PREFERENCE, LOCATION),  DATA OF GENERAL NATURE ABOUT HOW OUR CUSTOMERS INTERACT WITH OUR E-SHOPS AND THE WEBSITE. THIS DATA IS COMBINED AND USED TO PROVIDE CUSTOMERS INFORMATION THAT IS MORE USEFUL FOR THEM, AND TO LEARN ABOUT WHICH PARTS OF THE WEBSITE, PRODUCTS, AND SERVICES ATTRACT THE MOST INTEREST. IN THIS PRIVACY POLICY SUCH COMBINED DATA IS REGARDED AS NON-PERSONALIZED DATA.

11.7. TRINACRIA MAY USE ANY PERSONAL DATA COLLECTED TO DISPLAY PRODUCT NEWS, CAMPAIGNS AND UPCOMING EVENTS. CUSTOMERS WHO WISH TO OPT OUT FROM OUR NEWSLETTER MAILING LIST, OR DO NOT WISH TO GET INFORMATION ABOUT PRODUCTS THAT MIGHT INTEREST THEM, MAY UNSUBSCRIBE FROM THE MAILING LISTS AT ANY TIME.

11.8. TRINACRIA STORES ALL PERSONAL DATA OF A CUSTOMER UNTIL THE CUSTOMER CONTRACT TERMINATES. DATA THAT TRINACRIA MUST STORE PURSUANT TO LAW (E.G. ACCOUNTING DATA) IS STORED BY THE SELLER IN ACCORDANCE WITH THE PROVISIONS OF LAW. PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF THE PERFORMANCE OF THE CONTRACT WHICH HAS BEEN ENTERED INTO WITH THE CUSTOMER. PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF FULFILLING LEGAL OBLIGATIONS (E.G. BOOKKEEPING AND RESOLVING CUSTOMER COMPLAINTS).

11.9. UPON CLOSING A CUSTOMER ACCOUNT WITH THE WEBSITE, PERSONAL DATA IS DELETED UNLESS SUCH DATA NEEDS TO BE RETAINED FOR THE PURPOSES OF BOOKKEEPING OR TO RESOLVE CUSTOMER COMPLAINTS.  IF THE PURCHASE WAS MADE FROM THE WEBSITE WITHOUT A CUSTOMER ACCOUNT, THE PURCHASE HISTORY WILL BE RETAINED FOR THREE YEARS. IN CASES OF DISPUTES ARISING WHICH ARE RELATED TO PAYMENTS AND CUSTOMER COMPLAINTS, PERSONAL DATA IS RETAINED UNTIL THE CLAIM IS SATISFIED OR THE LIMITATION PERIOD HAS PASSED (THIS BEING THREE YEARS).  PERSONAL DATA WHICH IS NECESSARY FOR THE PROVISION OF BOOKKEEPING SERVICES IS RETAINED FOR SEVEN YEARS.

11.10. DATA EXCHANGE BETWEEN THE CUSTOMER AND CARD PAYMENT CENTRES IS ENCRYPTED, ENSURING THE SAFETY OF THE CUSTOMER’S PERSONAL DATA AND BANK INFORMATION. THE PAYMENT IS CARRIED OUT OUTSIDE THE WEBSITE IN A SECURE PAYING ENVIRONMENT OF THE CORRESPONDING BANK OR SERVICE PROVIDER. THE ONLINE STORE DOES NOT HAVE ACCESS TO THE CUSTOMER’S BANK OR CREDIT CARD INFORMATION.

11.11. TRINACRIA TAKES ALL PRECAUTIONS (INCL. ADMINISTRATIVE, TECHNICAL, AND PHYSICAL MEASURES) TO PROTECT CUSTOMERS’ PERSONAL DATA. ONLY AUTHORIZED PERSONS HAVE ACCESS TO PERSONAL DATA FOR MAKING ALTERATIONS AND PROCESSING. IF YOU SUSPECT THAT YOUR PERSONAL DATA IS TREATED CONTRARY TO WHAT IS DESCRIBED IN THIS PRIVACY POLICY, OR IF THERE IS ANY RISK THAT YOUR DATA HAVE LEAKED TO UNAUTHORIZED PARTIES, PLEASE NOTIFY US IMMEDIATELY. THIS IS THE ONLY WAY THAT ALLOWS US TO MINIMIZE ANY POTENTIAL DAMAGES.

11.12. CUSTOMERS HAVE THE RIGHT TO DEMAND TERMINATION OF THE PROCESSING OF THEIR DATA, ASK ABOUT HOW THEIR DATA IS USED, WITHDRAW THEIR CONSENT, REQUEST THAT THEIR DATA BE DELETED, TRANSMITTED IN A COMMONLY USED FORMAT EITHER TO THEMSELVES OR TO A THIRD PARTY. IN ORDER TO AVOID MISUSE OF CUSTOMER DATA AND RIGHTS, SUCH REQUESTS MAY ONLY BE SUBMITTED IN A FORMAT THAT MAKES IT POSSIBLE TO IDENTIFY THE PERSON SUBMITTING THAT REQUEST (SIGNED DIGITALLY OR PERSONALLY AT THE COMPANY’S OFFICE). WE HAVE THE RIGHT TO RESPOND TO SUCH REQUESTS WITHIN 30 DAYS. WE REGARD A REQUEST TO TERMINATE PROCESSING OF DATA AS A REQUEST TO TERMINATE THE LOYAL CUSTOMER CONTRACT.

11.13. ANY DISPUTES WHICH ARE RELATED TO THE PROCESSING OF PERSONAL DATA WILL BE RESOLVED VIA CUSTOMER SUPPORT (EMAIL: INFO@REIMSTORE.COM). YOU MAY ALWAYS CONTACT THE SUPERVISORY AUTHORITY TO PROTECT YOUR PERSONAL DATA. THE NATIONAL SUPERVISORY AUTHORITY IS THE ESTONIAN DATA PROTECTION INSPECTORATE (INFO@AKI.EE) THAT MAY ALSO BE CONTACTED FOR ADVICE OR ASSISTANCE IN MATTERS CONCERNING PROTECTION OF PERSONAL DATA.

12. COOKIE POLICY

12.1. COOKIES ARE SMALL TEXT FILES THAT ARE STORED ON YOUR DEVICE WHEN YOU VISIT THE WEBSITE. WE USE COOKIES TO PROVIDE YOU A BETTER USER EXPERIENCE ON OUR WEBSITE; FOR INSTANCE, COOKIES ALLOW US TO REMEMBER YOUR PAST VISITS, AS WELL AS CHOICES YOU HAVE MADE ON THE WEBSITE. BY USING THE WEBSITE, YOU AGREE THAT WE CAN USE COOKIES:

  • TO COLLECT DATA ABOUT USAGE HABITS AND FOR STATISTICAL PURPOSES;
  • TO PROVIDE BETTER CUSTOMER SERVICE;
  • TO REMEMBER USER PREFERENCES AND SETTINGS;
  • TO SEND YOU OFFERS AND MARKETING MESSAGES THAT ARE BEST SUITED FOR YOUR NEEDS;
  • TO COLLECT INFORMATION REQUIRED TO IMPROVE OUR WEBSITE;
  • TO LOG IN, TO PERSONALIZE THE PAGE, AND FILL IN FORMS; 
  • TO MAKE IT EASIER TO SHARE ON SOCIAL MEDIA ANY CONTENT PUBLISHED ON THE WEBSITE;
  • TO PROVIDE CONTENT (YOUTUBE, GOOGLE MAPS, ETC.).

12.2. SESSION COOKIES OR TEMPORARY COOKIES ARE USED EVERY TIME WHEN YOU VISIT OUR WEBSITE, AND THEY ARE DELETED WHEN YOU SHUT DOWN YOUR WEB BROWSER. TEMPORARY COOKIES ARE USED FOR INSTANCE TO REMEMBER THE CONTENT OF YOUR SHOPPING CART.

12.3. PERMANENT COOKIES STAY IN THE USER'S DEVICE AFTER YOU HAVE CLOSED THE WEBSITE. PERMANENT COOKIES HAVE DIFFERENT PERIODS OF EXPIRY, AND SOME OF THEM ARE STORED IN THE USER’S DEVICE FOR DAYS, MONTHS OR EVEN YEARS. PERMANENT COOKIES ARE USED, FOR INSTANCE, TO REMEMBER USER PREFERENCES AND STORE USER NAMES AND PASSWORD TOKENS SO THAT USERS DO NOT NEED TO LOG IN EVERY TIME THEY VISIT THE SITE.

12.4. IN ORDER TO PROVIDE HIGH-QUALITY CONTENT, GATHER STATISTICAL DATA AND SHOW ADS, TRINACRIA USES THIRD-PARTY COOKIES ON THE WEBSITE. YOU CAN REVIEW THE PRIVACY POLICY AND THE TERMS AND CONDITIONS OF THIRD-PARTY COOKIES ON THE WEBSITE OF THE RESPECTIVE PARTY. LIST OF THIRD-PARTY COOKIES:

TERMS OF COOKIES APPLIED BY FACEBOOK: HTTPS://WWW.FACEBOOK.COM/POLICIES/COOKIES/  
TERMS OF COOKIES APPLIED BY GOOGLE: 
HTTPS://WWW.GOOGLE.COM/POLICIES/TECHNOLOGIES/COOKIES/   
TERMS OF COOKIES APPLIED BY VIMEO: HTTPS://VIMEO.COM/COOKIE_POLICY  
TERMS OF COOKIES APPLIED BY TWITTER: HTTPS://HELP.TWITTER.COM/EN/RULES-AND-POLICIES/TWITTER-COOKIES 
TERMS OF COOKIES APPLIED BY PINTEREST: HTTPS://POLICY.PINTEREST.COM/EN/COOKIES 

12.5. USERS CAN DELETE COOKIES STORED IN THEIR EQUIPMENT AND CAN PREVENT STORING COOKIES IN THEIR DEVICES. TO DO THIS THE USER NEEDS TO CHANGE THE PRIVACY SETTINGS OF THEIR WEB BROWSER. MORE DETAILED INFORMATION IS AVAILABLE IN THE INSTRUCTIONS SECTION OF THE BROWSER. NB! IF YOU BLOCK COOKIES WE CANNOT GUARANTEE PROPER FUNCTIONING OF THE WEBSITE. YOU CAN FIND MORE INFORMATION ABOUT COOKIES ON SUCH WEBSITES AS: HTTPS://WWW.ALLABOUTCOOKIES.ORG  OR HTTPS://WWW.YOURONLINECHOICES.COM/EE 

TO DISABLE ANALYTICAL COOKIES AND PREVENT GOOGLE ANALYTICS FROM COLLECTING YOUR NAVIGATION DATA, DOWNLOAD THE BROWSER ADD-ON TO DISABLE GOOGLE ANALYTICS: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT 

THE SELLER CONTACT INFORMATION

E-MAIL INFO@REIMSTORE.COM